FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
What products do you sell?
We offer handcrafted wellness, bath, body, skincare, herbal, and self-care products, as well as select digital offerings and community initiatives.
All products are made in small batches with care and intention.
Are your products natural?
Many of our products include natural, plant-based, and botanical ingredients. However, “natural” does not guarantee suitability for all individuals.
Always review ingredient lists and perform a patch test.
Do you accept returns or refunds?
Due to the personal and hygienic nature of our products, all sales are final. Please refer to our Refund & Return Policy for full details.
What if my order arrives damaged or incorrect?
You must notify us within 48 hours of delivery with clear photos of:
-
The product
-
The packaging
-
The shipping label
Verified issues may be eligible for replacement or store credit.
How long does shipping take?
Orders are processed within 3–7 business days, excluding weekends and holidays. Shipping times vary by location and carrier.
Do you ship internationally?
Yes. International customers are responsible for customs fees, duties, taxes, and compliance with local laws.
Are your products medical or therapeutic?
No. Our products and content are not medical advice and are not intended to diagnose, treat, cure, or prevent disease.
How can I contact you?
Please visit our Contact Page for all inquiries.