Effective Date: [December 17 2025]

Returns

Due to the personal and hygienic nature of our products, all sales are final. We do not accept returns or exchanges once an order has been processed and shipped.

However, we will consider returns only if all of the following conditions are met:

• The item is unused, unopened, and in its original packaging

• The return request is submitted within 14 business days of delivery

• Proof of purchase is provided

• The product was not purchased on sale, clearance, or as part of a promotional bundle

Customers are responsible for all return shipping costs. Original shipping fees are non-refundable.

Returned items that show signs of use, tampering, or damage will be denied and not refunded.

Non-Returnable Items

The following items are non-returnable under any circumstances:

• Opened or used products

• Bath, body, skincare, soap, oil, tea, or wellness items

• Custom or made-to-order products

• Digital products or downloads

• Gift cards

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery.

To be eligible for resolution, you must provide:

• Order number

• Clear photos of the product

• Clear photos of the shipping box and label

Once verified, we may offer a replacement or store credit at our discretion. Refunds are not guaranteed.

Lost or Missing Packages

We are not responsible for packages marked as delivered by the carrier.

If your package is lost in transit:

• You must file a claim with the carrier

• We will assist with documentation upon request

Incorrect shipping information provided by the customer may result in lost packages and is not eligible for refund.

Refund Processing

Approved refunds (if applicable) will be issued to the original payment method within 7–14 business days after approval.